Shipping policy

**SHIPPING INFORMATION**

At Gold Leaf Greenhouse, we only ship via express post to ensure your plants arrive quickly and safely. Shipping is available only within Western Australia due to quarantine restrictions.

**Dispatch Days**

* Orders are shipped Mondays and Tuesdays only (excluding public holidays).

* This prevents plants being held in transit over weekends or public holidays.

 **Order Processing**

* Orders are processed within 2–3 business days.

* We do not dispatch from Thursday to Sunday.

* We may delay shipping during extreme heat to protect plant health.

* We do not ship to PO Boxes.

**Delivery Timeframes**

* Delivery is typically 1–7 days from order placement.

* Perth metro: 1 business day

* Regional WA: Up to 3 business days

**Shipping Rates**

Express shipping rates (incl. GST):

* 1 plant: $\_\_\_\_

* 2–6 plants: $\_\_\_\_

* 7–10 plants:$\_\_\_\_

* Contact usfor orders of 11+ plants.

**Tracking & Delivery**

• A tracking number will be emailed once your order is shipped.

• Tracking becomes active within 24 hours.

• If no one is home, your parcel will be left in a safe location, or held with the courier if none is available.

**Returns & Refunds**

•Due to the perishable nature of plants, returns are not accepted.

•If your order arrives damaged or you are unsatisfied, please contact us at [goldleafgreenhouse@gmail.com] within 24 hours of delivery.

**Loss or Damage**

•We take care in packaging your plants for safe transit. However:

•Gold Leaf Greenhouse is not responsible for damage or loss caused by the delivery service.

•We ship to the address provided by you. We are not liable for delivery issues due to incorrect or incomplete addresses.

 

For any enquiries or concerns please contact 

GOLD LEAF GREENHOUSE 

goldleafgreenhouse@gmail.com