Refund policy

▪︎Shipping & Transit Liability

We ship via Express Post for safe and prompt delivery.

Once dispatched, the plants are the buyer’s responsibility. We do not accept liability for any loss, damage, or delays during transit. Please monitor your tracking details and contact the courier directly for issues during shipment.

▪︎No Returns / All Sales Final

All purchases are final. We do not accept returns or exchanges under any circumstances. Please carefully review your order before submission to avoid disappointment.

▪︎Damaged on Arrival. 

If a plant arrives noticeably damaged, photograph the condition immediately and contact us within 48 hours of delivery.

While we do not guarantee replacements or refunds, we may, at our discretion, offer a resolution based on the evidence provided.

•Propagation Methods

We offer a variety of propagation methods including tissue-cultured plantlets, seed-grown individuals, and propagated cuttings. Each product listing clearly indicates the propagation method. Please review before purchasing.

▪︎ Changes to Terms

We may update these Terms & Conditions at any time. The updated version will be effective immediately upon posting. Continued use of the site constitutes acceptance of any changes.

▪︎Limitation of Liability

To the extent permitted by law, we disclaim all warranties and limit liability regarding the use of this site or products. Our liability for any breach of statutory consumer guarantees is limited to supplying the goods again or refunding the purchase price.